Check in your customer areaTarget not accessible whether the consignment has actually been delivered. We may have left it in your letter box or with a neighbour.

In very rare cases, we notify the wrong person. In such a situation, you receive an e-mail or SMS, although you aren’t expecting a delivery. However, the consignment itself will go to the right person without you having to do anything.

If none of these cases apply, please call us on +41 848 888 888 (CHF 0.08/min. from landline phones within Switzerland). You can reach us from Monday to Friday, 7.30 a.m. – 6 p.m. and on Saturdays, 8 a.m. – 12 noon.

You can check online where your consignment is. To do so, enter the consignment number in your customer area. If your consignment is at customs, processing may take several days.

If you do not yet have a customer login, you can register free of charge in the “My Post” customer portal.

For logistical reasons, you cannot collect your missed consignments and registered letters until the next day. Important information, such as collection location and date, can be found on your collection note.

To ensure you don’t miss any consignments in the future, you can register free of charge in the “My Post” customer portal. Manage where and when you want to receive your consignment on the Collection note page.

In your customer area, you can manage where and when you want to receive your consignment.

If you do not yet have a customer login, you can register free of charge in the “My Post” customer portal.

In larger cities and conurbations, private delivery businesses can also deliver letters. Although we forward “Retain mail” orders to them, we cannot influence whether they adhere to them. As such, you may find that you receive consignments in your letter box despite the fact that you have set up an order.

But mistakes can happen to us, too – even though we always do our best. If this is the case, your feedback will help us to learn from our errors and improve our services.

Please contact us by phone, WhatsApp or chat.

Domestic consignments

Contact us and have your code ready.

International consignments

Your consignment is probably an unregistered consignment from abroad. If this is the case, you cannot manage the delivery. Please contact us by phone, WhatsApp or chat.

The day before delivery, we will send you a notification via SMS, e-mail or Post-App push message to inform you that your consignment will be delivered. For PostPac Economy consignments, the notification will usually be sent to you during the day; for PostPac Priority consignments, generally between 6 p.m. and 10 p.m.

You have until midnight to change the time and place of delivery. If your order is placed later, we cannot guarantee that it will be fulfilled.

You are the recipient

Please contact the sender of your consignment.

You are the sender

If your consignment wasn’t delivered within the expected time period, you can request an enquiry:

• Domestic enquiry
• International enquiry

Domestic consignment enquiries

You can request an enquiry for a domestic consignment with a barcode up to one year after posting under the following conditions:

• If no consignment is recorded under the consignment number.
• If the expected delivery time expired more than two days previously.
• If the recipient confirms that they have not received the consignment.

Start a domestic enquiry

International consignment enquiries

You can request an enquiry for an international consignment with a traceable consignment number up to six months after posting:

• Enter the consignment number in your customer area and check where your consignment is. If you do not yet have a customer login, you can register free of charge in the “My Post” customer portal.
• If you cannot find any information there and the expected delivery was a few working days ago, you as the sender can start an enquiry.
• If a recipient disputes the delivery, we require this in writing. 

Start an international enquiry

Domestic consignments

In order for us to trace domestic parcel consignments and registered letters, we require:

• The consignment number
• Name, full address and telephone number of the sender and recipient
• Detailed consignment contents
• Details of original costs

Start a domestic enquiry

International consignments

In order for us to trace international Priority Plus and parcel consignments and registered letters, we require:

• The consignment number
• Name, full address and telephone number of the sender and recipient
• Detailed consignment contents
• Material value of the contents of the consignment
• Weight of the consignment
• Copy of the mailing receipt or the waybill

Start an international enquiry