Please proceed as follows:

User profile > Address > If your address is verified, you will see “Address confirmed”. Otherwise, you have the option to request an activation code, which we will send to you by post to your domicile address. As soon as you have entered the code into the customer login using the details in the letter, the address is activated. You will start receiving the notifications immediately and your consignments will be shown in the consignment overview.

Wenn «Meine Sendungen» aktiviert ist, erhält man automatisch Informationen über alle ankommenden Sendungen, die an die im Kundenlogin Post hinterlegte Adresse adressiert sind. Zudem können Sendungen in der Sendungsübersicht «Meine Sendungen» manuell hinzugefügt und verfolgt werden (z.B. eine Sendung, die an die Familie adressiert ist oder eine Sendung, die man selber aufgegeben hat). Für diese Sendungen werden ebenfalls Nachrichten verschickt, jedoch mit weniger Informationsgehalt als für die automatisch zugeordneten. Um Sendungen manuell hinzuzufügen, benötigt man lediglich die Sendungsnummer.

You receive the SMS, e-mail or push notification as soon as the consignment is scanned in a distribution center. The period until delivery varies, depending on the shipping option and on the time at which the parcel or registered letter is sorted. It ranges from a few hours to a few days before delivery (for example for a parcel with the Saturday delivery value-added service that is sorted on a Tuesday).

You can set the notification type in the Customer Center in your profile under Customer login>Settings>Sign up for notifications, or activate push notifications for “My consignments” in your Post-App with a single click.

Notification (SMS, e-mail or with a push notification from your Post-App) on a matching consignment will be made the previous day, for a PostPac Economy usually during the day, normally between 6 p.m. and 10 p.m. for a PostPac Priority. The recipient can change the delivery options until midnight. Swiss Post tries to take account of orders received later, but cannot guarantee this. The time is the same for all services.

Depending on the processing status of the consignment, or due to sender instructions, not all services can be offered. Therefore, only the services which can still be selected at that time will be shown.

If you have configured your permanent settings, you can still “override” these by means of individual orders.

Please call us.