Do you have general questions about Swiss Post that you haven’t found the answers to? Please contact us.

Answers to frequently asked questions about PostFinance.

Do you have any suggestions for how to improve PostBus’s services? Would you like to send us praise or criticism? We would be happy to hear from you.

Do you have any questions or problems concerning our services that you haven’t found the answers to? Please contact us.

You can update your name and address details in our “Report name correction” online service.

Alternatively, you can also register your name change in a Swiss Post branchTarget not accessible.

For security reasons, we are not allowed to take orders over the phone or by e-mail. We recommend that you order a mail redirection for deceased persons at one of our branches.

Please present the following documents at the counter:

• An inheritance certificate/heir’s certificate or a family record book / a family certificate / a certificate of registered partnership or a notarized authorization (if no heir’s certificate available)
• A death certificate

An order costs CHF 57.00 and lasts for 12 months.

Until you have all the documents ready or until it has been clarified who will take care of written matters in the future, we will be happy to set up a “Retain mail” order to ensure the mail is not returned to the sender. Please bring the death certificate with you to the counter so that we can set up the order. The costs vary depending on the duration of the order.

If you have any questions, please get in touch with the Contact Center. You can reach us quickly and conveniently via our live chat.

After you have successfully registered, you are required to enter your address. We will check this and send you a verification by letter. This is how we ensure that the confidential data really belongs to you.

Enter address

1. Log in via your user account in the top right-hand corner.
2. If you are logged in to “My Post”, click on “Manage address” under “My profile”.
3. Enter your address.

After we have checked your details, you will receive a confirmation letter. You can activate your new address in the “My Post” customer portal. 

Activate address

1. Log in via your user account in the top right-hand corner.
2. Select “Confirm address”.
3. Enter the seven-digit confirmation code. You will find this in the confirmation letter. The code is valid for 90 days.

Please note: only addresses in Switzerland and the Principality of Liechtenstein will be confirmed.

Confirmation code lost or expired

1. Log in via your user account in the top right-hand corner.
2. Under “Confirm address”, you can order a new confirmation letter via “Resend confirmation codeTarget not accessible”.

Please note: you cannot request a new confirmation code unless you have already received a confirmation code.

Are you in a civil dispute with Swiss Post? Have we not managed to solve it together? For such cases, PostCom’sTarget not accessible conciliation office provides a rapid, out-of-court procedure.

Contact the conciliation officeTarget not accessible