Press releases

Swiss Post acquires Health Care Research Institute AG

To expand its leading position in eHealth, Swiss Post has acquired Zurich-based Health Care Research Institute AG (hcri). hcri is the market leader in data-driven quality management of processes and information processing in the healthcare sector. It has over 400 institutions as customers, including numerous hospitals, clinics and care facilities. With the strategic acquisition of hcri, Swiss Post is expanding its existing range of services for healthcare providers by offering additional innovative services.

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With its eHealth unit, Swiss Post wants to assume a key role in the Swiss healthcare sector by continually expanding its position and via targeted partnerships. Its aim is to establish the eHealth platform vivates as the standard solution in Switzerland. With vivates, encrypted data are securely and reliably transferred between healthcare professionals. Along with the recently concluded partnerships with Health Info Net AG (HIN) and ofac, the Professional Association of Swiss Pharmacists, the acquisition of hcri represents another key building block in Swiss Post’s service portfolio.

The acquisition of hcri broadens Swiss Post’s service portfolio in the crucial areas of quality management and information processing. Bringing together the expertise and customer bases of Swiss Post and hcri unlocks fresh potential for success for both partners. By linking the hcri software solution Q1 with vivates, Swiss Post can offer customers a broader, integrated service portfolio. The service providers benefit from increased efficiency through quality-led care processes as well as greater safety for their patients through the improved provision of information. By acquiring hcri, Swiss Post is strengthening its market position, and positioning itself as an innovative, integrated service provider in the healthcare sector.

Quality management is becoming increasingly important

In order to maintain consistently high quality in the healthcare sector despite increasing cost pressure and to play an active role in shaping the sector, it is vital that the services provided by professionals are transparent. With its Q1 platform, hcri is the ideal complement to vivates. It will enable the two companies to ensure comprehensive, networked patient care, to sustainably improve cooperation with and between service providers and, in turn, to guarantee greater patient and treatment safety.

A partnership that makes sense

vivates eHealth and hcri want to curb rising costs through improved, comprehensive healthcare processes and by making the health sector more efficient and transparent for all market players. In doing so, the focus always remains on the patient’s well-being.
hcri AG views Swiss Post as a reliable partner that is playing a pioneering role in eHealth in Switzerland. With Swiss Post’s stability and long-term strategy as well as excellent market access, hcri can now offer its customers a broader integrated service portfolio, but also move forward with the development of the Q1 platform. hcri AG will continue to operate as an independent company limited by shares until further notice.

About hcri

Health Care Research Institute AG specializes in a use-oriented process and quality management system in order to promote sustainable improvements within the healthcare sector. Its customers, the healthcare sector as a whole and, in particular, patients will benefit from this. hcri’s customers include over 400 institutions in the Swiss healthcare sector. The company, based in Zurich, was founded in 2009, and merged with the association Outcome in 2011. It currently has 17 employees.

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